How we work
Every Raputa garment is sewn to order for your team. Here is exactly how an order goes, from the first message to the finished uniform.
- Request. Send us the details of your hotel or restaurant: staff roles, quantities, colours, logo. A design visualization is ready within 24–36 hours.
- Fabric and sample. We help choose the fabric from our catalogs. A sample is sewn in about 7 days; it is paid and deducted from the batch price.
- Order and prepayment. New clients pay 50% in advance. Regular clients work on individual terms.
- Sewing. 7–23 days depending on volume. We send you a video or photos of the finished order.
- Final payment and shipping. The remaining 50% is paid before shipment. We then ship worldwide.
- Service after delivery. Repairs, finishing, new sizes and new models — the client stays with us for good.
Quality
Certified fabrics, German threads, natural fibres for everything touching the body. Washing: waiter and chef uniforms 60°C, admin jackets 40°C.
Our terms
- Prepayment. New clients pay 50% in advance; production starts after the advance is received. Clients who have worked with us for more than a year can agree individual payment or production terms, valid when confirmed in writing.
- Production time. Sewing usually takes 7–14 days; complex or large orders can take up to 21–23 days from the advance, once all models, fabrics and sizes are approved. Embroidery is included in this time.
- Customization. Logo embroidery or print. Non-standard requests are quoted separately.
Ways to work with us
- Corporate orders — for hotels, restaurants, clinics and companies ordering for their own staff. Each order is a separate project with an agreed estimate.
- Wholesale terms — minimum 20 units of one model, 10% discount, logo embroidery +€5 per item.
- Distributors — a separate agreement with territory and purchasing plan.
- Retail — for shops and resellers.
Returns and warranty
Unbranded items (no logo, standard model) can be returned if they have not been worn. Branded items (with your logo, embroidery or print) and items sewn to your measurements are not returned, except in case of a serious sewing defect. Statutory consumer rights, including the legal guarantee of conformity, remain unaffected. To report a defect or ask about a return, write to tailor0612@gmail.com with your order number and photos. Full returns terms.