Raputa Return & Exchange Policy
At Raputa Workwear & Corporate Clothing, we want every customer to be fully satisfied with their purchase. Our goal is to ensure that our customers feel confident and secure in their choice of workwear, uniforms, or professional clothing. If for any reason our products do not meet your expectations, you have the right to return them within 15 days from the date of delivery. You may request an exchange or a full refund, depending on your preference. We believe in the quality of our products, and we hope that you will love your purchase as much as we do.
Exceptions – No Returns for Customized Orders
Please note that returns and refunds do not apply to custom-made uniforms and branded workwear, including:
To illustrate our commitment to quality, we often receive feedback from customers who appreciate the durability and comfort of our clothing, especially in demanding work environments. For instance, many of our clients in the construction and hospitality industries have reported that our uniforms withstand harsh conditions while maintaining a professional appearance. This is a testament to the high standards we uphold in fabric selection and craftsmanship, which we ensure is reflected in every piece we produce.
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items produced in a specific fabric color selected by the client;
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garments with embroidered or printed logos, company branding, or personalization;
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modified or tailor-made clothing according to customer specifications.
Such items are considered custom apparel and are excluded from the right of withdrawal.
Free Exchange Guarantee
We are proud to offer a free exchange guarantee within the 15-day period, as we understand that fit and comfort are paramount in workwear. Take for example a customer who purchased a jacket that was slightly too big. After reaching out to us, they were able to exchange it for a better-fitting size without any hassle. This experience underscores our commitment to providing hassle-free service and ensuring that our customers leave satisfied.
Within 15 days of receiving your order, you may request an exchange by sending an email to info@raputa.it with the following information:
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The invoice number associated with your order;
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The product code and size of the item you are returning;
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The product code and size of the item you request in exchange;
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Your personal details (full name, address, phone number).
Please ship the product you wish to exchange at your own expense (we recommend using standard registered shipping for tracking purposes). Once we receive and inspect the item, we will send you the replacement product free of charge via express courier. Our aim is to expedite the process and minimize delays, so you can get back to your work with the right gear as quickly as possible.
Satisfaction or Money-Back Guarantee
If you wish to return your purchase for a refund, you must send a request within 15 days of delivery to info@raputa.it, including:
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Your invoice number;
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The product code of the item being returned;
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Your preferred refund method (bank transfer or check);
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Your contact details (full name, address, phone number).
For bank transfers, please provide: IBAN, account holder name, and bank details. It’s important to ensure that the details are accurate to avoid any delays in processing your refund. We take the security of your financial information seriously and ensure that all transactions are handled with the utmost care.
Return shipping costs are the responsibility of the customer. Once we receive and verify the returned item, your refund will be processed promptly.
Conditions for Accepted Returns
-The product must be in its original condition, unworn, and unwashed;
-The original packaging must be intact;
-No signs of use, damage, or alteration are accepted.
It’s essential to us that our clothing meets your expectations in quality and serviceability. For example, one of our returning customers shared their satisfaction with the fabric’s breathability and ease of maintenance, which is critical for those working long shifts. Our commitment to original condition means we take pride in ensuring our customers receive items that are fit for purpose.
Refunds apply only to the price of the product. Shipping costs (both initial and return shipping) are non-refundable. However, we hope that the quality of our workwear and the satisfaction guarantee will encourage you to continue shopping with us. Your trust is invaluable to us, and we aim to earn it with every purchase.
Shop with confidence at Raputa – your trusted partner in professional workwear, branded uniforms, and corporate clothing solutions in Europe. Our reputation is built on customer satisfaction and the quality of our products. We look forward to serving you and ensuring your experience is nothing short of excellent.
Our extensive selection of professional workwear is designed not only to meet the needs of various industries but also to promote brand recognition through customization. Many businesses have benefited from our tailored uniforms, which not only enhance their corporate image but also provide employees with clothing that reflects their professionalism. We invite you to explore how our solutions can help your brand stand out in a competitive marketplace.
Ready to Collaborate?
Order corporate textiles, workwear, and packaging materials directly from the manufacturer!
We encourage businesses of all sizes to reach out and inquire about bulk orders, customization options, and the various materials available for our products. Our customer service team is ready to assist you in making informed choices that suit your specific needs. With our direct manufacturer relationship, we can offer competitive pricing and high-quality products.
📩 Contact us: Raputa.it | tailor0612@gmail.com